HAPPIES T
wait please

Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Shivani Samundre
  • Contact:

    9171730707
  • Location:

    Indore
  • Job Position:

    Retail Sales
  • Experience

    1 to 10 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹200000 - ₹ 400000
  • Date posted:

    07-Nov-23

Retail Sales

Lenskart

Indore

Job Description:

Title – Store Manager

Reporting to – Area Operations Manager

Skip Level – City/Zonal Manager

About Lenskart

With a mission to give India a vision,  is India's fastest growing eyewear company. Eye Wear  products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.

About the Role

A Store Manager at  Store acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area

Activities expected to be performed by a Store Manager

 

 

Customer focus: Driving Net Promoter Score

 Greeting customers when they enter store and coaching the team to do the same

 Displaying commitment towards providing exceptional Customer Service and ensuring that  associates also treat Customer Satisfaction as a priority

 Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

 Striving to have long lasting and fruitful relationships with each of our customers

 

Driving sales vs. plan

 Driving the sales of the store to meet the allotted targets by allocating the targets to the staff  Developing a culture of high sales performance expectations, i.e. Sales Leadership

 Motivating and inspiring the field team to drive for results

 Assessing field capability and establish performance priorities at group level

 

People development

 

(Attrition Control)

 Assisting in recruiting and selecting high potential staff

 Providing effective on-the-job training and guidance to team members making use of company training modules

 Delivering clear, motivating and constructive feedback in a timely manner to all retail associates  Evaluating the training needs of store associates and working closely with L&D department to

execute the developmental plan

 Understanding the reasons for attrition and taking measures to control it

 

 

 

Cash & Inventory management

 Monitoring cash reconciliation to ensure there is no mismatch of store funds  Ensuring availability of required merchandise and services

 Conducting stocktakes regularly

 Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed

 Performing the necessary quality checks for the new products

 Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Customer

 

 

Supervision

 Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

 Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

 

 

 

SOP adherence & implementation

 Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees  Updating colleagues on business performance, new initiatives and other important issues

 Scheduling the team’s shift timings to meet the store’s business needs and demands  Ensuring staffing levels are adequate to effectively operate the store

 

Store upkeep & maintenance

 Maintaining the store as per standards, regularly cleaning the frames and other equipment at the store

 Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store

 

Personal attributes & competencies

 Minimum qualification: Graduate must  . Ability to act as a link between strategy and executio Ability to develop and inspire people to achieve their best  Ability to build rapport and trusting relationshipsAbility to understand stated and unstated needs of the customer and offer solutions  Clear communication and active listening skillsAbility to adapt to a changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientation  Ability to multitask and organize activities based on priorityINTRESTED CANDIDATES CAN APPLY 

SHARE CV - shivani.samundre@white-force.in

Call - 9171730707