Role Expectations

• Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach
• Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank
• Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, Gold loan, Fixed deposits and Insurance
• Ensuring high levels of engagement for effective pre & post customer service.
• Responsible for login of files and ensuring smooth processing of files using available digital methods
• Complete control of NPA and Collections / overdue cases sourced
• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
• Liaison with and manages legal, technical, collection, FI and RCU vendors
• Strong focus on post onboarding services, customer retention and audit management

Key skills

• Understanding of mortgage related products and credit policies
• Regulatory, legal and compliance Knowledge relating to the mortgage industry
• Thorough understanding of market landscape and competitors in the region
• Selling and negotiation skills
• Excellent relationship management skills
• Good articulation and communication skills