Name of the position: Customer Assurance
Experience: Min 3-7 Years
Skills : Excellent Communication,
AAC collection, Facilitate Bookings, Relationship building, Collecting Leads,
EMI collections.
Location : Mumbai
Salary : good hike on current ctc
Job Description:
o Holiday Planning: Meeting customers for facilitating holiday bookings and
eventually collecting AAC / ASF.
o Collection :Meeting customers through field visits and collection of overdue
EMIs and ASF / AAC
o Retention: Meeting customers who have sent a cancelation request, resolve their
issues and retain them.
o Relationship Building Calls & Attending Branch Walk ins
o Revenue Enhancement: Relationship building and increasing revenue by way of
foreclosures and payment plan change.
o Generating Referrals: Post-holiday calls are made to obtain member feedback
and generate referrals and leads.