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Job Information

  • Employee Type:

    Full Time

  • Contact Person:

    Saniya Bano

  • Contact:

    8770897077

  • Location:

    Mumbai

  • Job Position:

    Customer Care Associate

  • Experience

    1 to 2 Years

  • Qualifications:

    Any Graduate

  • Salary:

    ₹20000 - ₹ 30000

  • Date posted:

    13-Dec-23

Customer Care Associate

XYXX Apparels (Onroll)

Mumbai

Job Description:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.