Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence
Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store