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Job Information

  • Employee Type:

    Full Time Jobs

  • Contact Person:

    Mohit Yadav

  • Contact:

    6264800154

  • Location:

    Bengaluru

  • Job Position:

    Service Desk Analyst

  • Experience

    2 to 4 Years

  • Qualifications:

    Any Graduate

  • Salary:

    ₹200000 - ₹ 400000

  • Date posted:

    12-Feb-24

Service Desk Analyst

Ptools

Bengaluru

Job Description:

  • Troubleshooting all issues raised to the Service Desk.
  • Monitoring our IT systems for downtime and being first support and responder.
  • Resolving incoming client and personnel IT queries remotely via email.
  • Prioritizing and resolving IT concerns and escalating issues to relevant internal channels.
  • Testing and analysing IT system and software performance.
  • Handling client issues, may result on a phone call to clients to  gather information (Not required to resolve on the phone).
  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records for a knowledgebase and client reports.
  • Making recommendations to optimize IT performance and to prevent future problems.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Keeping informed of advancements in IT.