Responsibilities:

• Coordinate and schedule service appointments for clients, ensuring prompt and efficient service delivery.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and service requests in a professional and timely manner.
• Maintain accurate records of service activities, client interactions, and relevant documentation.
• Collaborate with the service team to allocate resources, schedule technicians, and optimize service delivery.
• Monitor service requests, track progress, and provide regular updates to clients and internal stakeholders.
• Proactively identify and resolve any issues or obstacles that may hinder service delivery or customer satisfaction.
• Maintain strong relationships with clients, fostering trust and loyalty through exceptional customer service.
• Assist in preparing reports, analyzing data, and identifying areas for improvement in service operations.
• Stay up-to-date with industry trends and product knowledge to provide informed recommendations to clients.

Requirements:

• A graduate degree in any discipline.
• Previous experience in a similar role is preferred but not mandatory.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Exceptional customer service and interpersonal skills.
• Proficiency in using computer applications and software for data management.