Ensure appropriate infrastructure and resource availability in vendors to carry out collections
as per operating plan
● Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio
spread/segmentation and business requirements
● Identify critical /non performing segments and ensure appropriate legal hardship tools are
applied to them for satisfactory resolution
● Conduct regular performance review with all vendors, Agency superviosers & callers for all
critical metrics to track the portfolio health and ensure healthy process
● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations
and achieve cost efficiencies
● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code
and conduct and maintaining standards to achieve customer satisfaction
● Ensure proper recourse mechanism is followed to resolve customer compl