Key Responsibilities:

1. Team Leadership:

   • Lead and manage a team of operational staff.
   • Provide guidance, support, and coaching to team members.
   • Foster a positive and collaborative work environment.

2. Operational Planning:

   • Develop and implement operational strategies to optimize efficiency and meet organizational goals.
   • Create and execute operational plans in alignment with overall business objectives.

3. Logistics Expertise:

   • Possess a deep understanding of logistics operations, including transportation, inventory management, and warehousing.
   • Stay informed about industry trends, regulations, and best practices.

4. Process Improvement:

   • Identify areas for process improvement and implement changes to enhance operational efficiency.
   • Continuously analyze and optimize workflows to reduce costs and increase productivity.

5. Performance Monitoring:

   • Establish key performance indicators (KPIs) for the operations team.
   • Regularly monitor and evaluate team performance against established metrics.

6. Customer Service:

   • Collaborate with customer service teams to ensure timely and accurate order fulfillment.
   • Address and resolve customer complaints or issues related to operations.

7. Compliance and Quality Assurance:

   • Ensure adherence to industry regulations and compliance standards.
   • Implement quality assurance measures to maintain high standards of service.

8. Communication:

   • Facilitate effective communication between different departments within the organization.
   • Communicate operational updates, changes, and challenges to senior management.

9. Risk Management:

   • Identify and mitigate operational risks to minimize disruptions.
   • Implement contingency plans to address unforeseen issues.

10. Technology Utilization:

    • Stay abreast of technological advancements in logistics and implement relevant technologies to streamline operations.

11. Vendor Management:

    • Collaborate with vendors and third-party service providers to ensure seamless logistics operations.
    • Negotiate contracts and agreements to optimize cost and service levels.

12. Training and Development:

    • Provide ongoing training and development opportunities for the operations team.
    • Foster a culture of continuous learning and improvement.