Job description for Head of Operations

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the
business operation and customer service throughout the customer life cycle in Online Stock
Broking Business. This candidate will work cross-functionally to ensure customer satisfaction
and compliance as per regulatory norms.

Responsibilities:
- Define, implement and manage operational processes as per regulatory framework to
ensure exchange compliance.
- Vendor management.
- Able to build and manage teams for important functions like account opening, payin
payout stock and funds, DP account, customer modification, RMS etc.
- Responsible for customer support and seamless experience in a stock broking
business.
- Ensure process oriented, TAT driven customer support as per defined SOP.
- Mentor and monitor team to ensure high level of accuracy and timely execution.
- Coordinate with IT and Sales team for development of online customer support
process and Process automations.
- Handling regulatory audits of SEBI, Exchanges, etc.

Candidate Requirement
CA/ MBA Finance from good institute
10 - 15 years of Experience in stock broking operations
Knowledge of back office software like LD and CDSL
Well verse with DKYC process and other broking norms

Contact: Kishita - 8982066707 / kishita.dubey@white-force.in