Key Responsibilities

·         Responsible in recovering outstanding debt from our customers.

·         Manage customer accounts to reduce delinquency on indicators including flow rates, 30 / 60 / 90 plus, annualised Bad Debt.

·         Constant evaluation of collection officers/Team Leaders performance to ensure better productivity Lead and manage the team of Field Collection partners in collaboration with Risk Team.

·         Required to control and monitor outstanding balances which include timely cash collections, assessing credit risks and minimize bad debts. Improve and maintain the monthly overdue for all accounts.

·         Regular follow up with internal team and clients for outstanding.

·         Prepare various month-end accounts receivables reports and other ad hoc reports for Credit.

·         Customer Account reconciliation to assess true receivable position of the customer.

·         Meet customers for account reconciliations.

·         Reporting to the director of collections on a daily and weekly basis and updating the Cash Flow statement.

·         Achieving settlement of overdue accounts by way of email /telephone contact and regular production of overdue reminder letters.

·         Liaise with the Finance team and ensure adherence to SOPs, Code of Conduct and other applicable norms.

·         Handling collections and recovery process for LAP, HL

·         Ensuring achievement of closure / recovery / roll back targets

·         Initiate legal proceedings under NI Act, Arbitration Act etc

·         Manage relationship with collections / legal agencies

·         Responsible for audit and compliance of agencies

·         Compliance to regulatory requirements

·         Generation and circulation of Collections MIS

·         Control bucket flow cases and focus on non-starters.

·         Ensuring legal guidelines are complied with while repossessing of products

·         To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned. Meeting the Target on Cost of Collections.

·         Ensuring meeting PI Targets within cost limit specified. Ensuring legal guidelines are complied for entire collection structure in letter and sprits.

·         Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Keeping the write off per cent within risk pricing.

·         Control GCL portfolio in terms of bucket flows. Handle customer issues escalations. Feed back on credit policy based on market conditions. Approve waivers on PI as per delegation matrix. Ensuring documented feedback and action taken on all cases in soft buckets.

·         Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Manage and put support mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action.

·         Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. Recruitment of collection officers / area managers. Constant evaluation of collection officers/area managers.