We are seeking a highly organized and detail-oriented Senior Collections Manager to oversee our collections department. As a Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization.

 

Role & Responsibilities
● End to End Collection responsibility across buckets – ( 0 to 89 DPD ) for the allocated loan
against property portfolio
● Lead in house team of 5-10 field collection executives – daily updates
● Develop and implement effective collections strategies and procedures to maximize debt
recovery while maintaining positive customer relationships.
● Monitor and analyze the performance of the collections team, implementing measures to
improve productivity and success rates.
● Review and evaluate delinquent accounts, determining appropriate actions to be taken in
accordance with company policies and legal requirements.
● Communicate with customers regarding their outstanding debts, negotiating payment plans,
settlements, or other resolutions.
● Maintain accurate and up-to-date records of all collections activities, ensuring compliance with
regulatory guidelines and internal policies.
● Collaborate with cross-functional teams, including legal, finance, and customer service, to
resolve complex or escalated customer issues.
● Stay current on industry trends and best practices in collections, implementing new strategies or
technologies as needed to improve efficiency and results.
● Prepare regular reports on collections activities, presenting data and insights to senior
management.