Key Responsibility –
 Develop store strategies to expand store traffic and optimize profitability
 Ensure a consistent, quality store experience for customers: customer needs are met, complaints
are resolved and service is quick and efficient
 Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc.
 Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and
appraising job results
 Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices
 Ensure adherence to pre-defined airtel SOPs to run store operations smoothly
Skills Required
 Good communication and interpersonal skills
 Ability to analyze data and derive insights
 Customer centricity while taking all decisions
 Ability to drive large teams towards specific objectives
 Ability to monitor store transactions
 Digital Savvy, ability to manage digital assets
Ed