RESPONSIBILITIES & DUTIES     
            
•    Engage with assigned leads and promptly initiate contact through the auto dialer system.
•    Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
•    Build rapport, credibility and establish trust with leads through effective communication and active listening.
•    Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. 
•    Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
•    Maintain accurate records of lead interactions and follow-up activities in the CRM system.
        
BASIC ELIGIBILITY CRITERIA      
            
•    Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company.
•    High school diploma [12th pass or equivalent] or graduate. 
•    Previous experience working a 6-day work week.
•    Currently working in the capacity of an individual contributor.
•    Proven track record of meeting targets in the existing company. 
        
SKILLS     
            
•    Excellent verbal communication skills with an emphasis on fluency in the English language.
•    Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
•    Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
•    Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS      
    
•    Minimum 300 minutes of talk time over calls per day.
•    Schedule/book 5 Video Counselling [VC] sessions per day.
•    Connect with a minimum of 80% of your leads each day.
•    Consistently meet and exceed weekly revenue targets.