Engage with assigned leads and promptly initiate contact through the
auto dialer system.
 Qualify leads by assessing their interest, needs, and eligibility for upGrad's
programs.
 Build rapport, credibility and establish trust with leads through effective
communication and active listening.
 Schedule Video Counselling [VC] sessions with Admission Counsellors for
qualified leads.
 Coordinate schedules and ensure smooth communication between leads
and Admission Counsellors to facilitate the enrollment process.
 Maintain accurate records of lead interactions and follow-up activities in
the CRM system.