Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
Manage a team of collections agents, providing guidance, support, and training as needed.
Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.