The first point of customers for delivery excellence and is available to answer any in-bound
questions or calls.
• Is instrumental in developing customer relationship that helps teams improve customer
lifetime value and reduce churn
• Maintain excellent service going above and beyond to ensure customer delight & retention
• You will be at the forefront of the delivery cycle - managing client expectations, workshop
attendance, participant experience, and overall feedback
• Program Management which includes on time content uploads and release, user
management