Position Call centre Designation Executive / Senior Executive – Customer Engagement Reports to Team Leader  Obtains customer information by answering telephone calls; interviewing customers; verifying information.  Ability to determine eligibility by comparing customer information to requirements;  Informs customers by explaining procedures; answering questions; providing information.  Maintains and improves quality results by adhering to standards and guidelines;  Self-motivated and ability to learn by studying new product descriptions;  Accomplishes the target and organization mission by completing related results as needed;  Collections towards the product purchased. Skills:  Verbal communication  Phone skills / Mail skills.  Listening  People skills  Customer service  Attention to detail  Professionalism  Multi-tasking Previous customer service experience, especially in hospitality industry & Collection background is preferred.