Responsibilities: 
    You will be working on customer returned products to understand the issue, identify root cause and suggest corrective actions
    Identify production quality issues and non-conformances and report them to supervisor
    Monitor and analyze multiple sources of product and process data to ascertain potential requirements for product quality and reliability improvements and better customer experience
    Work with CFT (Cross functional team) to track the progress of action implementation
    Define test plans, build test setups, perform testing and record observations
    Report observations, trends and finding to the engineers and CFT
    Maintain proper documentation for each issue including Failure analysis report, test results and communication records
    Perform test setup maintenance, keep workspace organized
    Additional duties may be assigned
Qualifications: 
    Diploma in Mechanical engineering
    Minimum of three years of experience preferred, Root Cause Analysis experience is a plus
    Sound mechanical aptitude, good analytical thinking and problem-solving skills
    Understanding of manufacturing processes, assembly procedures, metrology, production quality, electromechanical systems and part drawings
    Ability to diagnose the issues, understanding of basic failure analysis techniques (5 Why, Fishbone Diagram, 8D, DOE, Fault Isolation)
    Need good hands-on experience of assembly and disassembly
    Experience of handling measurement tools such as Vernier caliper
    Experience of product service or handling customer returns is a plus
    Familiar with MS Excel, PowerPoint, Word, Gmail and Windows OS
    Ability to perform data analysis, data interpretation, graphical representation
    Teamwork oriented player, good communication skills, ability to multitask
    Punctual, willing to learn, attention to details, ability to accomplish task while working independently
Key Skills: 
•    Diploma in Mechanical Engineering
•    Root Cause Analysis approach
•    Analytical thinking and problem-solving skill
•    5 Why
•    Fishbone/Ishikawa Diagram
•    8D
•    Design of Experiments
•    Hands on Experience – Assembly/Disassembly
•    Mechanical aptitude/ fundamentals
•    Engineering Techniques – DFMEA, PFMEA, Pareto analysis
•    Ability to understand – Drawings, Assembly/Test procedures, charts, QC documents
•    Understanding of user experience/interface and cosmetic issues