● Define and Execute strategy for retention and cross sell for every account
● Understand client known and unknown needs and partner with Delivery and product
team to address client needs
● As a trusted advisor drive adoption of existing use cases and evangelize new use cases
among Clients
● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head –
Innovation and other C level executives.
● Provide Client and market level insights for product innovation
● Lead presales for the region & given set of accounts
● Work closely with Clients towards Customer Advocacy for evangelizing Case Study &
PRs