Employee Type:
Full Time JobsContact Person:
Aastha UpadhyaiContact:
9993104707Location:
Navi Mumbai PanvelJob Position:
Technical Support ManagerExperience
4 to 5 YearsQualifications:
Any GraduateSalary:
₹500000 - ₹ 600000Date posted:
08-Aug-23You Care Lifestyle
Navi Mumbai Panvel
Providing support for all hardware and software issues and queries raised by customers and internal team members
Lead all technical queries and issues regarding platform (Storehippo), plugins, mail chimp, and other tech products
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Lead the roll-out of new applications
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Priorities and manage several open issues at one time
Prepare accurate and timely reports on platform and share with insights with team members and management
Conduct regular checks and audits of platforms and digital properties
Explore new applications available in the market as per business requirements and handle the implementation
Requirement Details