This form is used for a Job Description of an upper level employee and for a Description of the Competence Requirements. BASIC INFORMATION Position and area: KAR/KAM Date: Department/Unit: Issued by: JOB DESCRIPTION  Customer service and care in own specified area (bigger number of customers) KEY TASKS Customer visits  Additional sales, offers and contracts for new services  Contract renewals and updates  Customer feedback handling Termination prevention Follow up customer profitability counting results and needed actions COMPETENCE REQUIREMENTS (Education, experience, knowledge and skills)  Good results in sales or additional sales  At least secondary level education  Has good knowledge of textile rental business/ models and products  Knows customer profitability counting system  Negotiation and presentation skills  Good PC skills in Word and Excel INDIVIDUAL REQUIREMENTS (Personal qualifications)  Systematic way of working and ability to analyse information  Problem solving skills, and skills to sell solutions for customers.  Result oriented and determined  Disciplined  Willingness and enthusiasm to work with people  Ability to react fast into extraordinary situations and handle those  Ability to negotiate with big customers on the top level of customers PERFORMANCE INDICATORS Additional sales (pcs, m2) Customer visit