Position - IT support

Qualification – BE /BTech /Electrical /Engineering

Experience – Min 1 year

Location – Kolkata

Skills :-

COMPUTER HARDWARE: Assembling & Disassembling of PC • Hardware troubleshooting

o NETWORKING: IP Addressing • Subnetting (FLSM & VLSM) • Network Troubleshooting.

o WINDOWS SERVER 2016: DC, ADC Configuration • AD Users, Groups & OU Management •

Implementation of Account policy, Group policy, Local and domain security policy.

o OUTLOOK: Outlook Configuration • PST Back Up.

o DISK MANAGEMENT: Data Recovery • RAID Technology • Data Back Up and Restoration.

o MICROSOFT OFFICE 365: MS Office Installation • Basic Troubleshooting.

o FILE & FOLDER SHARING: Network Drive Creation • Share Folder Access

Responsibilities - TECHNICAL SUPPORT:

Removal of common user problem in Windows 11 & Windows 10 Enterprises based

Operating Systems through Telephonic and Remote Desktop tool, SCCM remote desktop,

Microsoft Remote Assistant, Bomgar Remote Support.

✓ Installation of Windows Operating System (10 & 11) and it’s patches.

✓ Installation and configuration of Local and Network printers & scanners on Windows

environment.

✓ Configuration, Maintenance and up-gradations of desktops and laptops.

✓ Respond to calls and E-mails from users on desktop, network, printer, scanner and

any application related issues.

✓ Taking care of service packs and Automatic Updates on desktops and laptops.

Thanks And Regards

Shreya Dubey

6264800164