Leadership & Management:
o Lead and manage a team of collection officers to achieve targets.
o Develop and implement effective collection strategies and processes.
o Provide training, mentoring, and performance evaluations for team members.
 Collection Strategy:
o Formulate and execute collection strategies for personal and business unsecured loans.
o Monitor and analyze collection performance and metrics.
o Ensure compliance with regulatory requirements and company policies.
 Customer Relations:
o Manage and resolve complex customer issues and disputes.
o Maintain positive relationships with clients to ensure high levels of customer satisfaction.
o Implement customer retention strategies.
 Reporting & Analysis:
o Prepare regular reports on collection activities, performance, and progress.
o Analyze data to identify trends and areas for improvement.
o Provide insights and recommendations to senior management.
 Operational Excellence:
o Ensure efficient and effective collection operations.
o Optimize processes to improve collection rates and reduce delinquency.
o Collaborate with other de