● Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
● Manage a team of collections agents, providing guidance, support, and training as needed.
● Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
● Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
● Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
● Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
● Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
● Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
● Prepare regular reports on collections activities, presenting data and insights to senior management.
● Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.