Drive and manage the telesales model of the function - Will be responsible for managing the team and handling outbound calls, Inbound calls and other related processes Training and driving the team to achieve desired results Conduct performance evaluations that are timely and constructive Collaborate with business heads to establish sales goals and to develop scripts for use by the telemarketing team Audit and review phone calls to ensure quality service and compliance with applicable policies and best practices Measure team performance; communicate goals and quotas to team; and encourage and motivate telemarketers as they work toward reaching their goals Develop company systems for customer interaction and response and control the implementation process Maintains and improves department operations by monitoring system performance and identifying and resolving problems Designing business MIS to and executing processes to improve efficiencies Compile and present weekly and monthly sales reports