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Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Mili Chavhan
  • Contact:

    6264800152
  • Location:

    Bengaluru
  • Job Position:

    Agency Manager Collections
  • Experience

    3 to 5 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹400000 - ₹ 500000
  • Date posted:

    16-Jul-24

Agency Manager Collections

SmartCoin

Bengaluru

Job Description:

Responsibilities : 

Position Responsibilities Job Description -  

Role Accountability 1.Manage portfolio (Multiple Due Stages) performance through a team of Collections executives & callers, in line with Operating and process Plan.

 ● Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan 

● Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements

 ● Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution

 ● Conduct regular performance review with all vendors, Agency superviosers & callers for all critical metrics to track the portfolio health and ensure healthy process 

● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies 

● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction 

● Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner 


● Ensure 100 % coverage of cases of allocated 

● Ensure monthly cost provisions are reported to Finance team as per timelines 

● Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene 

● Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction 

● Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Chargeoffs, Gross write-offSettlement loss rates, rate of recovery Measures of Success(Define the Outcomes expected of the role) Portfolio Coverage GNPA (Gross non performing asset) Rate and Value 3.30+ and 90+ Delinquency rate Write off Recovery rates 

● GWO (Gross write off)

 ● Cost of collection

 ● Settlement waiver rate

 ● Absolute Recovery

 ● Settlement waiver rate 

● Cost of collection

 ● ROR 

● Absolute recovery/ACM 

● Regulatory Customer complaint %

 ● Process adherence as per MOU Must have Qualification Post-Graduate / Graduate in any discipline Over All experience in role 3-5 years of post qualification experience Relevant Experience with respect to the role 3+ years of experience in retail consumer finance in Collections function