Job Responsibilities

• The first point of customers for delivery excellence and is available to answer any in-bound questions or calls.

• Is instrumental in developing customer relationship that helps teams improve customer lifetime value and reduce churn

• Maintain excellent service going above and beyond to ensure customer delight & retention

• You will be at the forefront of the delivery cycle - managing client expectations, driving product usage and adoption

• Program Management which includes on time content uploads and release, user management

Candidate Profile & Key Skills

• Graduate

• Is extremely detail-oriented

• Have strong written and verbal communication skills

• Tech-savvy and able to learn new technologies and tools quickly

• Is proactive, disciplined, organized, and resilient

• Can-do attitude with the ability to think on your feet

• Is eager to learn new things and willing to ask for/ receive feedback

• Great interpersonal and relationship-building skills

• Have a strong customer-centric attitude and will put in the effort to ensure a great customer experience