Roles & Responsibility: -  Should have good knowledge in security system, maintain the existing CCTV, Turnstiles and Power Fence system with problem solving skills.  Proactive thinking & should be willing to learn and grasp knowledge.  Should maintain & share the daily / weekly / Monthly progress report & update to client & internal team in regular basis.  Maintaining customer relationship by addressing their issues in time with quality work.  Seeking timely support or escalate to reporting manager for support in time.  Doing PM activity as per the schedule and share the reports in time for billing.  Getting problem address within stipulated time and get service report signed.  Closing the service / support calls within 24 hrs. time.  Receiving of materials & Invoice acknowledgement for payment process.  Day to day activities needs to be updated to respective RTLS / Reporting manager.  Understand the client’s requirement and support them in time.  Overall, should be able to handle the client independently & address the issues in priority.