Roles & Responsibilities:

1.      Regularly monitor and verify SLAs for each channel.

2.      Manage complete B2C process, ensure smooth order processing and fulfilment.

3.      Take action for issues with Increff & channel partners regarding SLAs.

4.      Maintain and coordinate with the admin team for packing material availability.

5.      Manage & monitor daily cycle count process for good inventory health.

6.      Manage the entire Flipkart B2B process, from PI creation to dispatch tracking and delivery.

7.      Coordinate with Gurgaon warehouse team for Flipkart SOR PO from packing to dispatch.

8.      Timely upload packing slips in panel.

9.      Review and approve ROs raised by Flipkart.

10.   Retrieve and provide Shopify packing videos as per CRM team requirements.

11.   Compile and analyze data for internal warehouse review.

12.    Release internal warehouse POs. 

13.    Manage inventory blocking for (offline PO).

14.   Confirm daily return and share OTC to Ekart team.