Key Responsibilities:

1. Technical Expertise:
• Provide advanced technical support and troubleshooting for complex construction equipment and systems.
• Conduct in-depth diagnostics and analysis to resolve technical issues efficiently.
2. Project Management:
• Lead and manage service projects from initiation to completion, ensuring timely and within-budget delivery.
• Coordinate with project managers, engineers, and other stakeholders to ensure project requirements are met.
3. Client Interaction:
• Serve as the primary point of contact for clients regarding service-related inquiries and issues.
• Develop and maintain strong client relationships, providing exceptional customer service and support.
4. Team Leadership:
• Supervise and mentor junior service engineers and technicians, providing guidance and support.
• Conduct training sessions and workshops to enhance team skills and knowledge.
5. Documentation and Reporting:
• Maintain accurate records of service activities, including reports, logs, and documentation.
• Prepare and present service reports, performance metrics, and recommendations to senior management.
6. Compliance and Safety:
• Ensure all service activities comply with industry standards, regulations, and company policies.
• Promote and enforce safety protocols and best practices in all service operations.
7. Continuous Improvement:
• Identify opportunities for process improvements and implement best practices to enhance service efficiency and quality.
• Stay updated with industry trends, emerging technologies, and advancements relevant to the role.