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·         Outbound calls to insurances for claim status and eligibility verification

·         Denial documentation and further action

·         Calling the insurance carriers based on the appointment received by the clients.

·         Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

·         Calling insurance companies to get the status of the unpaid claims.

·         Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

·         Maintain the individual daily logs.

·         Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs

·         Work cohesively in a team setting. Assist team members to achieve shared goals.

·         Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies

·         Communication / Issue escalation to seniors if there is any in a timely manner