· Outbound calls to insurances for claim status and eligibility verification · 

Denial documentation and further action 

· Calling the insurance carriers based on the appointment received by the clients. 

· Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. 

· Calling insurance companies to get the status of the unpaid claims. 

· Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. 

· Maintain the individual daily logs. 

· Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs 

· Work cohesively in a team setting. Assist team members to achieve shared goals. 

· Compliance with company's  Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies

 · Communication / Issue escalation to seniors if there is any in a timely manner · Punctuality is expected all the time