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AYUSH GUPTA

#20, 2^nd B Cross Shivapura, Bengaluru

www.linkedin.com/in/ay1304

Ayushgupta11141@gmail.com

+91 9453355775

Objective: To be an integral part of the competitive work environment, which helps me in the growth of my intellect and build my career upon my abilities, while I am contributing to the growth and success of an organization. Flexible and versatile, able to maintain a sense of humour under pressure.  Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in a deadline driven environment with excellent team building skills.

Gallagher Service Centre, Bangalore India           Jan 2024 – current

Senior Quality Analyst                 

●        Conducted performance tests, assessing features including functionality, reliability, performance and quality.

●        Participated in process improvement initiatives, resulting in streamlined workflows and increased operational efficiency.

●        Implemented and deployed new campaigns and projects with QA team, following company and compliance directions.

●        Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.

 

       Skills Learnt: Time Management, Collaboration, Training and Mentorship,etc.

 

Gallagher Service Centre, Bangalore India           July 2022 – Jan 2024

Quality Analyst                                                                                                                                                

●        Identified and applied innovative solutions to streamline and improve quality management systems and processes.

●        Participated in process improvement initiatives, resulting in streamlined workflows and increased operational efficiency.

●        Implemented and deployed new campaigns and projects with QA team, following company and compliance directions.

 

Skills Learnt: Presentation Skills, Conflict Resolution, Interpersonal Skills, Communication, etc.

 

Gallagher Service Centre, Bangalore India                                                                                                         Jan2021-June 2022

Process Analyst

●     Maintenance of various insuranceaccounts like Automobile, Homeowners, Umbrella, Flood etc.

●     Tracking & Assigning of requests from EPIC & Sales Force applications. 

●     Team Handling of both Renewals & Preferred.

●     Keen knowledge on various applications such as   EPIC, Sales Force, Adobe,

 DMS (Document Management System) 

●     Handling Sales Force application by downloading documents, capturing requests snapshots and changing stage of   requests i.e. In progress, completed   etc. 

●     Frequent interactions with clients and insured on insurance requirements and queries. 

●     Frequent brainstorming session to team on escalations and updates on standard operating procedures 

●     Coordinating with team managers on new projects or implementations. 

●     Resolving Queries, preparing various Reports such as Beginning Volume Report, Activities Report, Daily Production Report, Division Dec Report etc. 

 

Skills Learnt: Strategic Thinking, Adaptability, Analytical Thinking, etc.

 

●        Quality Assurance and Quality Control

●        Data Analysis

●        Root Cause Analysis

●        Attention to Detail

●        Excellent Communication Skills

●        Team work  and Collaboration

●        Microsoft office proficient Team work and Collaboration

●        Risk Assessment  Problem-solving

      Brindavan College, Bangalore University, India                                                                               August 2017- Sep 2020

Bachelor of Business Administration (8.6 CGPA)                                                                                    Bangalore, India

 

Don Bosco, CBSE Board                                                                                                                         August 2015- July 2017

Intermediate (66 Percentage)                                                                                                                    Gorakhpur, Up

 

Zalmonah Boarding School                                                                                                                   July2014- May 2015

High School (69 Percentage)                                                                                                                           Nepal

 

●        Cleared (AINS Segment A&B) Internal Domain Exam with 71% & 89% respectively in the first attempt.

●        Academic Achievement Award.

●        Secured 3^rd position in Business Quiz at Inter-college Level.

●        Secured 1^st place in Kabaddi at School Level.

 

Committee Member at Culcurio Club                                                                                                                 August 2017 – Sep 2020

Brindavan College                                                                                                                          

●        Organized various events at the College level and state level along with other Committee members and Teacher Coordinators.

●        Identified talent from students and helped them to show case their talent.

●        Active Participation.

●        Event planning and execution.

 

●        Completed White Belt Project (Worked on Ops team error reduction)

●        Advanced from Process Analyst to Quality Analyst quickly as result of Excellent Performance & Maintaining 100% Quality.

●        Received Top Performer awards for Consecutive months as achievements.

●        Received top kaizenator award for March month

 

●        English

●        Hindi

●        Nepali