13917206 gdeeksha125@gmail.com dksnaaz@gmail.com Date of birth 08-10-1999 PROFILE Seasoned Quality Analyst with proven experience in coordinating and conducting testing of analytical samples. Reliable leader to QC team, supporting work prioritisation, organisation and improvement. Brings proven interpersonal skills in communicating theoretical procedures and concepts across departments. EMPLOYMENT HISTORY Senior Quality Analyst, Concentrix Jul 2021 — Jul 2024 • Conducted root cause analysis for product failures, preventing recurrence of defects. • Collaborated with cross-functional teams to integrate quality assurance processes into product development. • Streamlined defect management processes, leading to a quicker resolution of issues. • Managed customer feedback mechanisms, addressing concerns to improve service quality. • Spearheaded the transition to Agile methodologies, improving team efficiency and product quality. • Developed comprehensive test plans, strategies, and cases for various applications. • Monitored regulatory compliance across all projects, avoiding potential legal issues. • Analysed test data, identifying trends and recommending improvements to enhance quality. • Participated in regular product reviews, offering expert insights to enhance user experience. • Facilitated training sessions for junior analysts on best practices and quality standards. • Oversaw the development and maintenance of quality assurance automation frameworks, enhancing testing efficiency. • Led quality assurance projects, improving product standards and reducing defects by 30%. • Established a continuous improvement culture, encouraging innovation and excellence in quality. • Conducted detailed risk assessments on new software releases, mitigating potential issues. • Reviewed and revised quality documentation, ensuring compliance with ISO 9001 standards. • Analysed performance metrics, identifying areas for improvement in quality control processes. • Implemented automated testing tools, reducing manual testing time by 40%. • Maintained an up-to-date knowledge of industry trends and technologies to improve quality assurance practices. • Conducted performance tests, assessing features including functionality, reliability, performance and quality. • Monitored ongoing projects to identify risks and implement preventive measures. • Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making. • Facilitated training sessions for junior analysts, focusing on quality assurance methodologies. • Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications. • Provided internal validation (InVal) assessment service and Instructor Assessment Service in line with applicable policies and statements of requirement. Bangalore Senior representative, Concentrix Jan 2021 — Jun 2021 Bangalore • Handled customer concerns and escalated major issues to supervisor. • Fostered a culture of continuous improvement by suggesting innovative solutions to challenges. • Trained new representatives, sharing knowledge and best practices for better team performance. EDUCATION KLE Nijalingappa College Jan 2018 — Dec 2020 BSC Computer Science Bangalore SKILLS Quality assurance policy development Quality control management 7 QC Tools Root Cause Analysis Quality Audits Feedback, Coaching and Training Standard Operating Procedure(SOP) Process mapping Language Knowledge test(PKT, MSV, TNI, Refresher) Quality Assurance and Control Data Analysis and Reporting Process improvement Team Collaboration and Training Strong communication skills Attention to detail Problem Solving • Hindi • English • Kannad