Skills Requirements:
●Good knowledge of front-end and back-end programming languages and databases, such as PHP and MySQL
●Basic knowledge of Database, SQL Queries and database administration tools like phpMyAdmin
●Knowledge of Web platforms like WordPress and its administration
●Ability to manage code migration, document configuration changes, and monitor performance.
●Exceptional ability to provide front-end support to internal departments and web-based clients.
●Advanced proficiency in determining the causes of application errors and repairing them.
●Ability to keep up with innovation in application design.
Duties and responsibilities:
●Provide technical support for enterprise-level application systems.
●Respond to general questions and trouble tickets in a timely manner.
●Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
●Prioritize multiple open issues.
●Document issue triage as troubleshooting progresses.
●Follow best practices for change control of proposed solutions.
●Document actionable bugs for engineering resolution.
●Performing analyses on software application functionality and suggesting improvements.
●Ensuring effective front-end and back-end functionality of applications.
●Establishing the root causes of application errors and escalating serious concerns to the development team.
●Providing front-end support to clients and colleagues in other departments.